Refund Policy

Our Refund Policy was last updated on 26 June, 2026

1. Introduction

At AI Marketplace Co, we are committed to providing high-quality AI tools, digital products, and services. We understand that purchasing digital goods can sometimes be complicated. This Refund Policy outlines the conditions under which we offer refunds, credits, or exchanges.

Please read this policy carefully before making a purchase. By using our website and making a purchase, you agree to this policy.

2. Digital Products & Downloads

Due to the intangible nature of digital products (including software licenses, AI prompts, templates, e-books, and downloadable datasets), all sales are generally considered final.

However, we do offer refunds in the following circumstances:

  • Technical Defect: If the digital product is materially defective, does not function as described in the product listing, or is unreadable/unusable due to a corrupted file, we will offer a full refund or replacement.

  • Duplicate Purchase: If you accidentally purchase the same product twice, we will refund the duplicate charge.

Eligibility Period: You must request a refund for a digital product within 7 days of the original purchase date.

3. Subscription-Based Services

For subscriptions to our AI tools or premium memberships:

  • Cancellation: You may cancel your subscription at any time via your account settings.

  • Refunds: We do not offer refunds for partial months of service. If you cancel, you will retain access to the service until the end of your current billing cycle.

4. Custom Services & Consulting

For custom AI model development, consulting, or professional services:

  • A non-refundable deposit may be required to commence work.

  • If we fail to deliver the scope of work as agreed upon in the project contract, you may be eligible for a partial refund proportional to the unfinished work.

  • Refunds for services are handled on a case-by-case basis and must be requested in writing.

5. How to Request a Refund

To request a refund, please contact us with the following information:

  1. Your Order Number (found in your confirmation email).

  2. The Date of Purchase.

  3. A brief Reason for the request.

Contact Method:
Please send your request via email to: hello@aimarketplaceco.com

We aim to process all refund requests within 5 to 10 business days. We will notify you of the approval or rejection of your refund via email.

6. Payment Processing

If your refund is approved, the credit will automatically be applied to your original method of payment (credit card or PayPal). Please note that your bank or payment provider may take additional time to process and post the refund to your account.

7. Changes to This Policy

AI Marketplace Co reserves the right to update or change this refund policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our refund policy, please contact us: